Delivery Information
At Light of Soul Candles, we are committed to providing a smooth and timely delivery experience for all of our customers. All of our products are made to order with the utmost care and craftsmanship. Our processing and delivery times vary depending on the type of product you order. Below, you’ll find detailed information on how long it takes for us to prepare your order and the estimated delivery time based on the shipping method you choose.
Pillar Candles & Soy Wax Melts
These products are handcrafted with care and ready to ship within 1-2 business days. Once your order is processed, delivery times depend on the shipping method selected at checkout:
- Express Shipping: Estimated delivery time of 1-4 business days.
- Standard Shipping: Estimated delivery time of 2-8 business days.
Please note that the actual delivery time may vary based on your location and any potential shipping carrier delays.
Eco Resin Products (Including jar candles, trays, and candle holders)
Due to the special nature of eco resin, which requires longer drying times, these products take 7-10 business days to process. After this processing period, the delivery time is determined by your chosen shipping method:
- Express Shipping: Estimated delivery time of 1-4 business days.
- Standard Shipping: Estimated delivery time of 2-8 business days.
Because of the longer processing time, please allow extra time for these products to be crafted and shipped to you. We appreciate your patience and understanding for the care that goes into each piece.
Shipping Costs and Free Delivery
We offer free standard shipping on all orders over $50! For orders under $50, shipping costs will be calculated at checkout based on the delivery method and your location.
Made to Order
Please keep in mind that all of our products are made to order. This means each item is carefully crafted just for you once the order is placed. We believe in creating high-quality, handcrafted pieces, and this process ensures that your product is fresh, personalized, and crafted to the highest standard.
Additional Information
- Once your order has been shipped, you will receive a confirmation email with tracking information to follow your package in real-time.
- We currently ship to all states across Australia, and delivery times may vary depending on your location.
- If you have a specific deadline or need your order by a certain date, please contact us, and we’ll do our best to meet your needs.